Company profile

The TUC is the voice of Britain at work. With 51 affiliated unions representing nearly 6 million working people from all walks of life, campaigning for a fair deal at work and for social justice at home and abroad.

Situation

TUC has a large base of installed Microsoft licenses and maintains a considerable volume of framework contracts for them. Due to complicated license metrics and licensing methods, over and under-licensing can quickly occur, needlessly using up the IT budget and incurring significant secondary costs in the event of an audit. For this reason, TUC decided to liaise with Memtek to assist in a project for preventive purposes. This provides TUC with the current license status, which is officially reported to Microsoft in the form of a licensing statement.

Action

Team members had some tricky tasks to manage for the analysis. As part of the licensing analysis, the experts from Memtek had to compare the sales data (software purchases, framework contracts, box products etc.) with the technical data (server, clients). The specific challenge of establishing license plausibility lay in determining the ‘correct’ data. In practice, every installation of a Microsoft product in the entire IT environment (client and server) had to be found in order to generate valid material. For the technical data collection, reports on the various data sources had to be run. The reports were normalized, validated and then checked by using random testing. The project was perfectly organized, allowing the tasks to be solved while staying within the project’s planned timeframe and budget.

Outcome
  • Transparency to its licensing base
  • Following the analysis and clarification of its own licensing status, TUC was also able to reduce the risk of erroneous or under licensing and, consequently, costly re-licensing in the event of a license audit by Microsoft.
Company profile

To equip every Cumberland pupil with the knowledge and skills to develop as individuals, to contribute as citizens and to build happy and fulfilling lives.

Situation

Cumberland School embarked on a project to roll out 300 pc’s around the school, The idea was to refresh and modernise all the classroom PC’s to allow students to use the latest software and enhance education.

Action

Memtek arranged to meet with Cumberland School to assess the needs and requirements, recommended a solution and provided equipment for evaluation. The solution included collections and disposal of existing hardware and to provide destruction certificates for data and disposal. Memtek negotiated value for items that were disposed and this ultimately reduced the cost of the new solution.
As part of the solution pc’s were kept in a bonded warehouse and rolled out in stages so that Cumberland could easily manage their implementation more efficiently. Because of the importance and the scale of the project, Memtek worked closely with Dell senior management and the school to ensure the most competitive pricing. Dell was closely involved in the provisional strategy which involved bonded warehouse and delivering in batches over a period 2 -3 month period. Memtek oversaw the roll out which, went very smoothly and with minimum disruption to staff.

Outcome
  • High quality equipment delivered at excellent value
  • PC roll out Implemented successfully with minimum downtime
  • Students utilising the latest technology
Company profile

ETX Capital (Acquires Aerial Communications August 2014) is a UK based financial company that provides institutional, high-net-worth and retail customers with multi-asset market derivatives trading through financial spread betting and contract for difference products. ETX Capital has successfully grown its business to be a leading provider of feature rich, low latency, web based and mobile trading and charting technology together with middle and back office products. The case study reflects works carried out at Aerial Communications.

Situation

"Power downtime impacts productivity"

The success of the business is based on maintaining high productivity and availability, which meant that power supply could not fail at anytime. However, the power supply was always being interrupted.

Action

"Getting an accurate picture"

Memtek engaged their engineers to identify the power issues and quickly put in a temporary fix to enable a continued operation with minimal disruption. Memtek then started working on a permanent solution which was implemented over the period of a week.

"Smooth implementation"

Memtek worked closely with the clients IT department to implement the appropriate solution and it was quickly put in place. Importantly for the clients IT manager, there was no disruption to the day-to-day business. “Memtek’s experts were very easy to work with,” he says. “They were extremely knowledgeable and understood exactly what needed to be done.” As well as setting up monitoring at the premises, Memtek also monitored the performance of the system. “Monitoring the application’s performance from two different sites enabled us to get a better picture of where the problems lay,”. We used a UPS solution that we knew would only give us 10 minutes to shut all our systems down and this was never enough,’ says Ian Sizmur, IT Networks Manager. When we complained to our provider they would often tell us that the problem is being dealt with and power would be restored. Believing this to be the case the company was left with no power. However, this all changed with the engagement of expertise and quality service provided by Memtek.

Outcome
  • Full extent of the problem realised
  • Root cause of the problem clearly identified
  • Business kept up and running with no power outages

Our customers

Our customers are at the centre of everything we do. We work with an array of customers across educational, corporate and charitable organisations. Our customers are assured of excellence in delivery and simplicity in communication. Our goal is to ensure we provide solutions that are relevant to the ever changing business needs of the customer.

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